Last updated: September 17, 2015
What information does GRAPHISOFT collect about you?
GRAPHISOFT ID, Registration and Customer SupportWhen you register to use a GRAPHISOFT website or application, create a GRAPHISOFT ID, or contact us for support or other offerings, GRAPHISOFT collects information that identifies you. This may include your name, company name, email address and country. We may also sometimes collect other information that does not identify you. Some of this information is required and other information is optional. For obtaining certain student and teacher licenses of our applications, further information regarding your eligibility is required. To help keep our databases current and to provide you the most relevant content and experiences, we may combine information from you with information from public sources and our trusted partners, in accordance with applicable law.
GRAPHISOFT EmailsEmails we send you may include technologies that tell GRAPHISOFT whether you have received or opened the email, or clicked a link within the email. If you do not want us to collect this information from GRAPHISOFT marketing emails, you can opt out of receiving GRAPHISOFT marketing emails on the “my profile“, or a similar feature of the website or application you are using.
GRAPHISOFT Online AdvertisingGRAPHISOFT advertises online in a variety of ways, including displaying GRAPHISOFT ads on websites and in apps. We collect information about which ads are displayed, which ads are clicked on, and on which web page the ad was displayed, and which campaign has generated certain user actions – such as web page views and web page interactions, mobile app interactions, mobile app purchases, file downloads, contact form submissions or registration to GRAPHISOFT’s online services.
Social Sign-on ServicesYou may be able to sign in to a GRAPHISOFT website or application using a social networking account, such as a Facebook and Google account. We may collect information when you use these sign-on features.
Third-Party Sites and ServicesGRAPHISOFT websites, products, online services, and applications may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties − for example, a third-party ARCHICAD add-on. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
How does GRAPHISOFT use the information it collects about you?GRAPHISOFT uses the information we collect about you in a number of ways, such as:
- Providing you with the GRAPHISOFT websites and applications for which you have registered, as well as any services, support, or information you have requested
- Better understanding how our websites and applications are being used so we can improve them and engage and retain users
- Diagnosing problems in our websites and applications
- Tailoring a website, application, or GRAPHISOFT marketing to your likely interests
- Sending you business messages such as those related to payments or expiration of your subscription
- Sending you information about GRAPHISOFT, new application releases, special offers, and similar information
- Conducting market research about our customers, their interests, and the effectiveness of our marketing campaigns
- Reducing fraud, software piracy, and protecting our customers as well as GRAPHISOFT
What are cookies and how does GRAPHISOFT use them?A cookie is a small piece of information that will be stored on your hard disk until you delete it. Like most websites and applications, we use our own cookies and those of third parties, together with similar technologies, to make our websites and applications work, to offer you customized and personalized service, and to learn more about our users and their likely interests. GRAPHISOFT and third-party vendors including Google and Facebook use first-party and third-party cookies and related user behavior tracking technologies to measure desktop software, mobile application and website usage; record different user activities in its software and on its web sites; and display advertisements based on the user’s previously recorded activities. GRAPHISOFT does not disclose any personally identifiable information to these third-party vendors. However, third-party vendors automatically receive IP addresses when activity tracking occurs. GRAPHISOFT may connect user activity data gathered by third-party vendors with information collected by its websites and applications. You can set your browser so that the browser informs you about cookies or automatically prevents their storage. If you do not store our cookies, you will still be able to visit our website or use our services; however, the use of individual offers or features might be limited. You can also prevent your data from being used by third-party vendors by installing browser extensions, such as:
Does GRAPHISOFT share my personal information?GRAPHISOFT works with companies that help us run our business. These companies provide services such as delivering customer support and sending emails on our behalf. In some cases, these companies have access to some of your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes. GRAPHISOFT may also share your personal information:
- If you agree to the sharing:
- with our subsidiaries and
- with our resellers and other sales partners if you are a business customer and agree to receive GRAPHISOFT marketing communications. Note that we do not share personal information about consumers with third parties for their own marketing purposes unless the consumer agreed to that sharing.
- If we have a good-faith belief that the disclosure is necessary to prevent or respond to fraud, defend our websites or applications against attacks, or protect the property and safety of GRAPHISOFT, our customers and users, or the public.
Is my personal information displayed anywhere on GRAPHISOFT’s websites or applications?There are several places on GRAPHISOFT’s websites and applications that allow you to post comments, upload pictures, or submit content for others to see. Sometimes you might be able to limit who can see what you share, but there are some places where what you share can be seen by the general public or other members of the website or application. Please be careful when you share your personal information. Do not share anything you wouldn’t want publicly known unless you are sure you are posting it within a website or application that allows you to control who sees your post. Please note that when you post messages on certain user forums on our websites and applications, your email address or name may be included and displayed with your message. To remove content you have shared on our websites and applications, please use the same website or application feature you used to share the content. If another user invites you to participate in shared viewing, editing, or commenting of content, you may be able to delete your contributions, but usually the user who invited you has full control. If you have questions or concerns about this, please Contact Us.
Is my personal information secure?We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information. However, despite our efforts, no security controls are 100% effective and GRAPHISOFT cannot ensure or warrant the security of your personal information.
Where does GRAPHISOFT store my personal information?Your personal information and data files are stored on GRAPHISOFT’s servers and the servers of companies we hire to provide services to us. Your personal information may be transferred across national borders because we have servers located worldwide and the companies we hire to help us run our business are located in different countries around the world (for example, Germany, Ireland, the United States).
How can I review or update my personal information or close my GRAPHISOFT ID account?Many of our websites and applications allow you to edit your personal information by accessing the “my profile,” or a similar feature of the website or application you are using. Likewise, you can delete files or photos you have stored in our online services by logging in and using the deletion functions they make available. To request that we delete your email address from our marketing database, to deactivate your GRAPHISOFT ID account, or to obtain a copy of your personal information, please email your request to email@example.com. Please note that we need to retain certain information about you for legal and internal business reasons, such as fraud prevention. We will retain your personal information for as long as necessary to provide you with the websites and applications you are eligible to use with your GRAPHISOFT ID and as needed to comply with our legal obligations and enforce our agreements.
Will GRAPHISOFT market to me?GRAPHISOFT hires companies to help us market our websites and applications on our behalf. These companies may use your information to provide you with information and offers related to GRAPHISOFT.
Specific Provisions Applicable to Personal DataBy accepting this Policy, You as a natural person using the Software or representing the licensee of the Software in any way (hereinafter: “You”) give Your express consent that GRAPHISOFT shall collect, process or use the following information qualifying as Your personal data for the purposes regulated in and according to this Policy (hereinafter: “Personal Data”):
- e-mail address,
- connection IP address
- address (city, ZIP, State) and country
- WIFI network name (SSID)
- VAT/TAX ID number.
- GRAPHISOFT SE 1031 Budapest (GRAPHISOFT park), Záhony u 7, Hungary
- GRAPHISOFT’s subsidiaries resellers and other partners